No one plans to get in a car accident or collision.  It will always happen to someone else!  Now that you are in one, what do you do?

Autopro Collision visited the sites of the large insurance companies in Arizona (Allstate, American Family, Farmers, Geico, Liberty Mutual / Safeco, Progressive, State Farm and USAA, National Association of Insurance Commissioners).  We then combined their collision checklists.

In the first place, the most important thing you can do if you get into an accident or collision is to take lots of pictures with your phone camera. In addition to this, there are a number of things you can do to make this difficult situation easier to handle and as smooth as possible.

USAA Adjuster Visiting Autopro Collision Center Adjusting Customer Car


 Here is the definitive auto accident/collision checklist:

  1. Safety After Collision

    – Remain calm. Call 911 for injuries. Move to the shoulder if able.  Start 4-way flashers.

  2. Gather Information

    1. Name, address & phone number of all drivers and passengers
    2. Car license number, make, model and year
    3. Vehicle operators drivers license number
    4. Vehicles operators insurance company and policy number
    5. Names, address and phone number of any witnesses
    6. Names and badge numbers of police officers
  3. Document accident scene and damage if can be done safely

    1. Take photos of the accident scene and vehicle damage
    2. Record the details of the accident while they are fresh in your mind
    3. Draw a diagram to recreate the scene
  4. Don’t assign or accept blame or apologize

  5. File a police report 

  6. File a claim with your insurance company and suggest the other driver do the same with his

  7. Have your vehicle towed to YOUR body shop. This is very important! Read below.

If your car is not drivable:

It must be towed somewhere.  Where it is towed is always your decision.  The stress of the accident or collision may make this seem like a meaningless detail.  Ultimately having your car repaired properly will be the most important decision you make.  Arizona together with most states, allows you to choose where your car is repaired.  It is extremely important your thoroughly check out the shop who fixes your car.

Of course insurance companies might be willing to suggest or even strongly imply you need to pick from their list.  The law is very clear on this point.  It is up to you, period.  You need to pick out a repair shop with solid credentials and terrific reviews.  Additionally, things like AAA Approved Body Shop, Angie’s List Super Service Award winner, great and current reviews on Yelp and Google + and BBB A+ rating are important.

Furthermore, working with a repair shop suggested by the insurance company means you are working with a body shop who is trying to serve two masters equally: the insurance company and you.  Additionally, doing your own research and picking a high-quality shop, not on the insurance company list means they are only working for you.

Lifetime Warranty:

Finally, don’t be swayed by the insurance company saying they will give you a lifetime warranty.  When you have a warranty issue, they will tell you to take it back to the shop that did the repair and the shop should honor the warranty.  A little research on your part will turn up thousands of examples online where this did not end well.  In addition, all high-quality body shops offer a lifetime warranty.  We do at Autopro Collision.  Of course, when you pick your body shop they will take care of you.  Additionally, when you check out Autopro Collision you will want us to be your body shop.  Not to mention, we have a night drop and locked key box right out front.

Contact us at Autopro Collision for more information or to help repair your car.  480-812-3556